This letter is to express my sincere thanks and appreciation to iDirect Home Loan Specialist Mr. Angel Duran
During the process of refinancing my home an impasse was reached when I could not provide my year 2014 Federal & State tax return documents due to a fraudulent return filed in my name. I had been in touch with the IRS for the past 2 years trying to get the matter resolved but had made little progress after many, many attempts at doing so. Each time I went to the local IRS office in Santa Rosa, Ca., or contacted an IRS official in Washington, D.C. I would get blank stares or simply no answers pertaining to my situation.
When Angel Duran became aware of my situation he went to work for me! He contacted IRS officials in California and Washington, D.C. on a number of occasions and due to his persistence and dedication, my year 2014 IRS situation has finally been resolved and my long awaited 2014 tax return will be a reality very soon. My IDirect home loan of course was also made possible due to Angel’s persistence and knowledge of IRS practices.
Was looking for a trust and worthy refinance company and persons and I found them at I Direct thank you to Clarence gates and Andre biehn and to I Direct for having such professional individuals like this two, that made my refinance experience a good one because we all know how that can be and everything was done over the phone and computer. I would recommend this company to any one and if I ever refinance again I will look up I Direct again thank you
“Our journey started 1.5+ years ago in order to refinance our mortgage. Our wonderful agent Andre Biehn was great. He was patient and helpful. He always follow up with us and made sure we understood what was going on or what documentation was needed every step of the way. He was a great help. If I buy or refinance my mortgage again I would definitely call Andre.”
“Been with iDirect Home Loans on three different occasions and it was a pleasure to work with Brian,Clerence and Andre thru them all.I would definitely recommend iDirect to anyone looking for a rate reduction or just to lower their house payment or both. We did.”
“My wife and I are both 20-year Navy Veterans. We had to use our home equity to fund my wife’s specialized treatment from a rare eye lymphoma. For the longest we searched for an organization that could consolidate our 1st Mortgage and Home Equity, we tried QL, BofA, WF and even NFCU, no luck with all of them. Then we saw iDirect and we were fortunate enough to get a call back from Jason Davison, great customer service and feedback as well as assistance. I will recommend iDirect to all my friends, Jason was right, we received a better deal with iDirect than with any other mortgage lending institution. Thank you for a job well done!!!”
“Adam and Daron were the best and took care of me every step of the way. Extremely easy process and would highly recommend their services again!”
“The team at iDirect Home Loans keep there promises!!!
We just got funded for our VA refinance where we combined a first and second mortgage at a low rate!! We are saving over $400 a month! We have tried to refinance three times prior with other lenders and not one would help us… not one. As a homeowner that did not short sale, hung in there and kept the house when it was easy to walk away, I began to give up hope on the whole banking system. That is until I went to the iDirect website and requested my VA Eligibility.
It is refreshing to deal with an organization that provides the service that they advertise. Jason Davison is a true professional!! He is a customer oriented communicator who really cares about his clients. Jason and the team helped us through many issues such as old divorce loan paperwork, creditors, home inspections, and the whole VA process. He made almost seem too easy! Now that it is over we are like “wow, … we are finished, no more worrying, things are finally going right.” In addition, as a veteran, I appreciate their support of the Freedom Station.
I cannot emphasize enough, and words cannot describe our satisfaction with the awesome service we received from Jason and the whole iDirect Home Loan team. Thank you!”
“My wife and I had the pleasure of working with Jason Davison. His professionalism, knowledge and willingness to go the extra mile were not only refreshing, but it is my opinion that our loan would not have happened had we been working with anyone else. I will keep his contact information and will recommend him, by name, to anyone that asks if I know of a reputable, knowledgeable hard working agent.”
“Adam @ iDirect represents the epitome of what a responsive and reliable person is and should be. I had the pleasure of working with him with this past month and was blown away as to how well he handled my account, going above and beyond the call of duty. Any company would be lucky to have him handling their operations.”
“Angel was excellent, kept me informed, every step in the process and always available to reach if any questions came, he worked tirelessly to get the loan approved.”
“Angel Duran had been the most hard working person I know and very efficient and very professional at what he does. He’s been so kind and understanding especially when I got desperate and impatient and almost gave up, he persevered even more.
For us, Angel was truly an angel from above, a very compassionate and admirable person.
His manager Brian and Clarence Gates the processing coordinator also had all been very helpful during the whole
process. I can’t thank them enough.
I would recommend the company to my friends and relative anytime.”
“Thank you so much for making the refinance process so very painless, efficient, and quick. You, and your associates were wonderful to work with; I appreciate all you did to push this through and close it so expediently. Any time I had questions on filling out documents your team was quick to respond and walk me through issues or concerns. If they needed to get back to me I was kept informed of the progress via email or phone call.”
“From start to finish this was a smooth transaction, definitely will recommend your team to friends and family.”
All the best
Margaret and Jay Guzman
“Working with Angel was a great experience. He was very helpful throughout the entire process. He was always available to answer any questions we had. He went above and beyond when helping us. We would highly recommend his services in the future.”
“I’ve done business with I Direct home loans for multiple homes now. My first experience was with John McDade as my loan officer who is now director of Government Lending at iServe Residential Lending, and I have nothing but great things to say about this company and the associates. Personally picked from John, Adam Burch was my loan officer for our property we just purchased in Washington State and he made our buying experience smooth and fast. He was quick to respond to all emails and phone calls and was generaly interested in making sure my family was well taken care of and that we had a stress free transaction. He was always happy to give advice and help any way possible even on a saturday. I’ve delt with a couple of other home loan companies and I can absolutely say with all confidence that IDirect home loans is the only loan company I recommend to anyone looking to purchase a home. Thanks to everyone at Idirect thank you Adam for helping us purchase our beautiful home.”
The McPhee family
Dear Angel – Thank you for being so pleasant and easy to work with on helping us put this refi together. I feel you went way over the mark on good service. I was in sales for 14 years and prided myself in providing good service also and understand how some people can be difficult to work with, Mike and I included. Giving the level of service you gave us will cause you to excel in your profession. Keep it up! Thank you again.
1. initial phone call with questions about getting a refinance was met with a friendly conversation and informative information
2. very detailed information on emails and phone calls
3. immediate follow up when there were any questions or concerns during the process
4. a hand written thank you card was sent to us from Daniel shortly after the closing…very cool.
This was a great experience dealing with a knowledgeable and professional loan expert!!
Daniel Yun ,my loan officer, was always available to explain any my questions and explained each phase of the refinancing . Ronsen Kakuda, Loan Provessor, was also always available to answer any questions I had. The whole process was short and easy . I would differently recommend them to family and friends.
Shane Brignac and Clarence Gates were fantastic. Taking the time to explain all steps of the ReFi. Working with them has been a blessing. Even taking the time to call me on their off time. Showed they REALLY cared. I will continue to work with them and refer anybody I know that is looking for a home loan or looking to refinance.
“I reviewed 6 mortgage lenders in April 2017 on my VA Refinance Cash Out Loan. Received competitive offers showing interest rates, lender fees, closing costs and cash to borrower”. I couldn’t makeup my mind right away. Shane kept calling me and said he really wanted my business. Shane displayed a professional attitude and was very knowledgeable in providing answers to my mortgage questions I asked him to send me 5 loan estimates with different interest rates and lender fees. Shane indicated to me that he was very interested in providing me the best mortgage loan scenario VA Loan. So, I selected his mortgage company. The estimated closing date was met on time”.